Returns Policy

You can cancel your order any time before the dispatch of Goods.

Once the Goods have been despatched our 5 day Returns Policy will apply. Day 1 of the 5 day Returns Policy is defined as the date of delivery.

Once delivered, you must inspect the Goods as soon as reasonably practicable. If they are faulty, or if the Goods are not as described on our website notify us immediately via email at: info@timestudiowatches.co.uk to arrange a return. We advise that you do this immediately and certainly no later than the 5 days, as set out in the Returns Policy. Please note we will not accept returned orders that do not comply with this policy.

You must dispatch the Goods to us within 5 days of sending us your notification to cancel.

All Goods must be returned by the same method of postage/delivery as used for the dispatch of Goods to you. The cost of return postage, packaging and insurance are your responsibility, though we can advise on the process where possible.

Upon receiving returned Goods there is a 14 working day inspection period that allows the Goods to be checked. If the returned Goods are not in the same condition as they were when despatched, this includes missing paperwork, accessories, boxes or other items mentioned in the listing, the return will not be accepted.

Please be aware that the watches sold can be susceptible to damage during transit. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.

Provided the conditions of the Returns Policy are met, we will reimburse you within 14 working days of receiving and inspecting the Goods.

We may have to cancel your Order, due to unavailability of stock or for some other reason justifying cancellation. If we cancel your order, we will refund all sums paid by you within 14 working days of notifying you of our intention to cancel your Order.