Terms & Conditions
1. About us
Welcome to our website, which is hosted by Squarespace (an established and widely used content management system that allows us to sell our products to you). If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Time Studio Watches Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions or privacy policy, please do not use our website.
Time Studio Watches Limited is registered in England & Wales under company number 12022690. Our registered office and VAT-registered address is Charlotte House, 500 Charlotte Road, Sheffield, England, S2 4ER. VAT number: 403195033. You can contact us at info@timestudiowatches.co.uk.
2. Definition of terms
In these conditions “we” or “the Company” means Time Studio Watches Limited and “you” means the person, firm or company purchasing the Goods. A “Consumer” is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession. Where these Terms give Consumers particular rights, those rights do not apply to business buyers.
The expression “the Goods” means a watch or watches and possibly box and paperwork, straps and/or accessories. By purchasing Goods from us, you agree to be bound by these Terms.
We may update these Terms from time to time. The Terms that apply to your order are the ones shown on our website at the time you place it. Changes will not affect orders already placed.
Nothing in these Terms affects your statutory rights as a Consumer, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These Terms are governed by the law of England and Wales. If you are a Consumer living in Scotland or Northern Ireland, you may bring proceedings in your local courts and you keep the protection of the mandatory laws where you live.
3. The website
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
We take care to make the information on our website accurate, but we do not guarantee that our site, or any content on it, will be free from errors or omissions. This does not affect our obligation that the Goods you buy match their description.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Brand names are used only to describe the Goods; we are not affiliated with or authorised by the manufacturers unless we say so.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
We have made every effort to display as accurately as possible the colours and images of our products that appear on our website. We cannot guarantee that your electronic display will be accurate.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
Only individuals aged 18 or over may place orders.
4. Orders and when the contract is formed
Unless otherwise expressly stated in writing, all listings and quotations from us are invitations to treat. Your order is an offer to buy the Goods. We will email you to acknowledge your order; this acknowledgement does not mean your order has been accepted. The contract between us is formed when we email you to confirm the Goods have been dispatched (or are ready for collection).
Time Studio Watches Limited reserves the right to reject any order you place with us. If we cannot accept your order, we will tell you and refund any payment in full within 14 days.
5. Pricing and payment
The price you pay is the price shown on our website when you place your order, including VAT where applicable (many pre-owned watches are sold under the VAT margin scheme, so VAT is not shown separately). Delivery charges, if any, are shown before you pay.
If a price on our website is obviously wrong (for example, a clear typing error), we will contact you before dispatch and you may either buy at the correct price or cancel for a full refund.
All prices are in GBP British Pounds Sterling, with all payments and refunds being issued in the same currency. It follows that if you convert to sterling from another currency, you take a currency risk on any refund issued to you.
Payments can be made directly through our website. Most debit and credit cards are accepted, including Visa, MasterCard and Apple Pay. If you prefer to pay by bank transfer please contact us at info@timestudiowatches.co.uk. If you are a customer based outside the UK please be mindful that additional fees (for example, bank or card charges set by your provider) may apply.
We use a third party, Stripe, to process payments on our behalf.
When an order has been placed and the payment to us has been confirmed, we will prepare your order for shipment. Until the item has been paid in full, the watch will remain in our possession.
If we have reasonable grounds to suspect a fraudulent payment, we will not dispatch any Goods, nor carry out any refunds, while we or the relevant authorities investigate. We will tell you, unless the law or the authorities prevent us from doing so.
All Goods will remain for sale on the website until paid in full.
6. Delivery
When you place your order, we will contact you to advise you as to a likely delivery date. This will vary according to the availability of the Goods and your address. Unless we agree a different date with you, we will deliver within 30 days of the contract being formed. If we do not, and you are a Consumer, you may be entitled to cancel and receive a full refund.
All orders are securely packaged and fully insured. Orders within the UK will be sent fully insured via Royal Mail Special Delivery, usually for delivery by 1pm next working day.
Orders outside the UK will be sent fully insured via FedEx International Priority/UPS/DHL. Please note that you may have to pay import duties or other charges, levied by national authorities, when the Goods enter their country of destination. These are entirely your responsibility. Estimated delivery times may vary between couriers.
A signature by a person aged 18 years or over is needed for receipt of all Goods at the delivery address. Goods will be delivered to the address given in the original order. The delivery address must be the same as the cardholder’s billing address.
Goods may be collected from a location of our choosing in London, by appointment only, and with at least three working days’ notice.
Delivery of the Goods will be completed when they have been delivered to the address given in your order, or they have been collected from us.
The Goods are at our risk until they are delivered to you (or someone you nominate) or collected. They become your responsibility from that point. Ownership of the Goods will pass to you once full payment has been received and confirmed.
7. Your right to cancel (Consumers)
You can cancel your order any time before the dispatch of Goods.
If you are a Consumer, you also have 14 days to cancel after delivery, without giving a reason. The 14 days start the day after you (or someone you nominate) receive the Goods.
To cancel, tell us clearly by email to info@timestudiowatches.co.uk. You may use the model cancellation form at the end of these Terms, but you do not have to.
You must send the Goods back to us within 14 days of telling us you are cancelling. You are responsible for the cost of return postage, packaging and insurance. We strongly recommend a fully insured, tracked service of the same standard as the one we used (for example, Royal Mail Special Delivery with adequate cover), and we are happy to advise on the process. Please retain the original packing materials, receipt and all tags.
We will refund the price of the Goods and our standard outbound delivery charge within 14 days of receiving the Goods back (or, if earlier, of you providing proof you have sent them). If you chose a more expensive delivery option than our standard one, we only refund the standard cost. Refunds go to your original payment method, with no fee.
You may handle the Goods as you would in a shop to check them. If their value is reduced because they were handled beyond that — for example, the watch is worn, the case, bracelet or protective stickers are damaged or removed, or the box, papers or accessories listed are missing — we may deduct an amount from your refund reflecting that loss in value, up to the full price. We will tell you what we are deducting and why.
Upon receiving returned Goods we will inspect them promptly. Please be aware that watches can be susceptible to damage during transit, which is why a well-packed, insured return matters.
We may have to cancel your order due to unavailability of stock or for some other reason justifying cancellation. If we cancel your order, we will refund all sums paid by you within 14 days of notifying you.
8. Faulty or misdescribed Goods
Under the Consumer Rights Act 2015, Goods must be as described, of satisfactory quality and fit for purpose. For pre-owned watches, satisfactory quality takes into account the age, condition and price of the watch as described in the listing; normal signs of wear that we have described or shown are not a fault.
Once delivered, please inspect the Goods as soon as reasonably practicable. If they are faulty, or not as described on our website, notify us via email at info@timestudiowatches.co.uk to arrange a return.
If you are a Consumer and the Goods are faulty or not as described, you have the legal right to:
reject them and get a full refund within 30 days of delivery;
after 30 days (or if you choose), ask us to repair or replace them; and if that is not possible or fails, get a refund or price reduction (which may be reduced for use if more than 6 months after delivery).
We will pay reasonable costs of returning faulty or misdescribed Goods to us. These rights are in addition to our warranty in section 10.
9. Damaged packages
If your package is damaged, please contact us as soon as possible via email at info@timestudiowatches.co.uk. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely.
If a package arrives damaged, examine all boxes before acceptance and, if possible, video opening the package and its contents. If you can, ask the delivering agent to note damage on the delivery record. This helps us make a claim with the carrier or insurer.
Because the Goods are at our risk until delivered, if they arrive damaged we will repair, replace or refund them in line with section 8. This does not depend on the outcome of any insurance claim we make.
10. Our warranty
We guarantee the authenticity of all watches that we sell on our website and provide a 12-month limited warranty on every pre-owned watch we sell, starting from the date of delivery. This warranty is in addition to, and does not affect, your statutory rights in section 8.
All warranties will be registered to the postal address provided to us by you. Please update us if you change your home address, email address and/or telephone number.
Our warranty does not cover the following: theft, loss, defects arising out of normal wear and tear, cosmetic damage, damage caused by accidents, damage to the glass, clasp(s), abuse and mistreatment, exposure to water or high levels of moisture, or negligence on your part, including damage caused by failure to follow the instructions of the manufacturer or of Time Studio Watches Limited.
Given the age of some watches, timekeeping may vary from a new watch’s tolerances; we describe expected performance in the listing where relevant.
The warranty will not cover problems caused by a third party carrying out tests or work on the watch without our knowledge or consent.
Should you return your watch to us and there is a valid claim against our warranty, if it is still covered by the manufacturer’s warranty, we reserve the right to proceed with the works through the manufacturer’s warranty first.
Where you have a valid claim against our warranty, we will, at our discretion, either replace or repair the watch within a reasonable time. If we cannot repair or replace it, we will offer a refund or price reduction.
We will assess every claim fairly and explain our decision. If we disagree about a claim, we may ask an independent watchmaker for an opinion, at our cost. This does not stop you pursuing your legal rights.
If you are based outside the UK, you are responsible for any charges, taxes or customs duties associated with returning your watch to us under the warranty, and our subsequent return of the watch to you.
You will be responsible for the cost of delivering your watch to us and insuring it in transit when you send it back for inspection under the warranty (this does not apply to faulty-goods claims under section 8). If you are based in the UK and you have a valid claim, we will pay for the return of your watch once the work has been completed.
The watch will be your responsibility from the moment it is returned to you at the address given in your order.
The warranty is personal to you and non-transferable.
To make a claim under the warranty, please contact us at info@timestudiowatches.co.uk.
11. Limitation of our liability
If we break these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss that is not foreseeable.
If you are a business buyer, we shall not be liable for any loss of profit, loss of goodwill, loss of business, loss of business opportunity, loss of anticipated savings, loss or corruption of data or information, or special, consequential or indirect loss. If you are a Consumer, we only supply the Goods for domestic and private use and are not liable to you for business losses.
12. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an Event Outside Our Control.
An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation acts of God, strikes, lock-outs or other industrial action by third parties, acts of local or central government or other competent authorities, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, collapse of buildings, accident, interruption or failure of utility services, or interruption or failure of our website or IT system caused by third parties.
If an Event Outside Our Control takes place that affects the performance of our obligations: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations will be suspended and the time for performance extended for the duration of the event. Where it affects delivery, we will arrange a new delivery date with you after the event is over. If the delay is substantial, you may cancel and receive a full refund for Goods not yet delivered.
13. General
Your submission of personal information through our website is governed by our Privacy Policy.
If any provision of these Terms is found to be unlawful, void or unenforceable, it shall be enforced to the fullest extent permitted by law and the rest shall be severed, without affecting the remaining provisions.
Except where expressly stated, any contract is between you and us. No third party shall have any right to enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999.
Any failure on our part to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
We may transfer our rights and obligations under these Terms to another party, notifying you in writing should it occur; this will not affect your rights or our obligations under these Terms.
If you have a complaint, please email us first and we will try to resolve it quickly. We are not obliged to use an alternative dispute resolution (ADR) scheme, but will tell you if one is available.
Any questions relating to these Terms should be sent to info@timestudiowatches.co.uk.